Annual Maintenance Contracts

The Key to maintain is to have periodical preventive support with minimal cost. Depending on clients requirement we provide 24/7 and 12/6 monitoring of systems installed.

We undertake the following system assessments

• Perform systems audit and performance analysis
• Access current and future upgrades
• Access back-up systems and procedure
• Establish appropriate design and asses strategies to implement a SLA
• Stabilization: Execute Stabilization Services
• Monitoring: Setup support, regular monitoring and reporting services

 

SLA’s are tailor made according to each case separately and it is subject to client’s approval and billed accordingly.

Monthly Support Services

After the completion of preliminary support service, we will provide regular on-site support to maintain the peak performance.

Regular onsite maintenance service

To maintain stable performance, our technician will visit client location for preventive maintenance.

Weekly Remote Monitoring

In certain cases technician will remotely connect to client’s equipment’s and remotely monitor the performance, perform system updates if any, disk space maintenance and more…

User Support

Depending on client’s requirements, we will provide training, telephone support, online support, equipment procurement, hardware and software upgrades, trouble-shooting and repair of infrastructure and other required maintenance.

Point-of-sale

For point-of-sale, we have self-order kiosk, in-store TV, mall guide, mobile product information and product guide.

Systems for Events and Exhibitions

We have systems for trade – show contact management, trade-show TV, trade-show navigation and trade-show visitor welcoming.

Benefits of Datamatrix Enterprises

Overall cost effective ownership through our lifecycle management design approach. Reduced design and implementation risk through the industry experience.

Access to proven, leading edge technology through our worldwide network of in-house products and technology partners

Trading

• Multimedia Projectors
• Projection Lamps
• Projection Screens
• Audio-visual Equipment
• Security Equipment